E² | EnergyPrivacy Policy
Last Updated: June 2026
Everything Electric Pty Ltd (“Everything Electric”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, enquire about our services, request a quote, or engage us to provide products or services.
1. Who We Are
Everything Electric Pty Ltd provides energy efficiency and electrification solutions throughout Australia, including:
- Solar systems
- Battery storage systems
- Heat pump hot water systems
- Heating and cooling solutions
- EV charging solutions
- LED lighting upgrades
- Energy efficiency upgrades
- Related electrical and energy services
Website: https://e2energy.com.au
Phone: 1300 943 605
Email: sales@everythingelectric.com.au
2. Personal Information We Collect
We may collect personal information including:
- Full name
- Residential or business address
- Email address
- Telephone number
- Property ownership or occupancy details
- Energy consumption information
- Product preferences
- Government rebate eligibility information
- Payment information
- Communications with our staff
- Survey and feedback responses
Where necessary, we may also collect:
- Meter information
- National Metering Identifier (NMI)
- Utility account details
- Photos of properties or installations
- Documentation required for rebate applications and compliance purposes
3. Information Collected Automatically
When you visit our website, we may automatically collect information including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referring websites
- Geographic location data (approximate)
This information helps us improve website performance, user experience, and marketing effectiveness.
4. How We Collect Information
We collect information when you:
- Submit a website enquiry
- Complete a contact form
- Request a quote
- Speak with us by phone
- Communicate via email or SMS
- Engage with our social media pages
- Purchase products or services
- Participate in surveys or promotions
- Apply for government rebates or incentive programs
We may also receive information from installers, referral partners, suppliers, government agencies, and other authorised third parties involved in providing services.
5. Why We Collect Information
We collect personal information to:
- Provide quotations and proposals
- Deliver products and services
- Arrange site inspections and installations
- Process payments and invoices
- Manage warranties and support
- Verify eligibility for rebates and incentives
- Respond to enquiries
- Improve customer experience
- Conduct internal business analysis
- Meet legal and regulatory requirements
- Provide marketing communications
6. Government Rebates and Energy Efficiency Programs
We may collect, use, and disclose information required to administer government rebate programs, energy efficiency schemes, and renewable energy incentives, including:
- Victorian Energy Upgrades (VEU)
- Small-scale Renewable Energy Scheme (STCs)
- NSW Energy Savings Scheme (ESS)
- Solar Victoria programs
- Federal battery incentive programs
- State battery incentive programs
- Other energy efficiency and renewable energy schemes
To facilitate participation in these programs, we may disclose information to:
- Government departments
- Regulators
- Auditors
- Scheme administrators
- Compliance providers
- Accredited persons
- Installers and subcontractors
Such disclosures are made only where reasonably necessary or required by law.
7. Marketing Communications
We may send information regarding:
- Product updates
- Service offerings
- Promotions and special offers
- Industry updates
- New technologies
- Government incentives and rebates
Communications may be delivered via:
- SMS
- Telephone
- Social media platforms
- Direct marketing platforms
You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.
Operational communications relating to quotations, installations, warranties, compliance, or customer service may continue where necessary.
8. Google Ads, Meta Ads and Remarketing
We may use advertising platforms including:
- Google Ads
- Google Business Profile
- Google Display Network
- Meta Advertising Services
- LinkedIn Advertising
- Other digital advertising platforms
These services may use cookies, tracking pixels, remarketing technologies, and similar tools to:
- Measure advertising performance
- Improve advertising relevance
- Analyse website traffic
- Deliver personalised advertisements
As a result, you may see advertisements for Everything Electric after visiting our website.
You can manage advertising preferences through Google, Meta, and your browser settings.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Measure website performance
- Improve customer experience
- Support advertising and remarketing campaigns
Most browsers allow cookies to be disabled, however some website functionality may be affected.
10. Analytics Services
We may use analytics platforms including:
- Google Analytics
- Google Search Console
- Meta Pixel
- Microsoft Clarity
- Other analytics tools
These services help us understand:
- Website performance
- Visitor behaviour
- Marketing effectiveness
- Customer interests
Information collected through analytics services is generally aggregated and used for reporting and business improvement purposes.
11. Third-Party Service Providers
We use trusted third-party providers to assist in delivering our services.
These providers may include:
- Website hosting providers
- CRM platforms
- Microsoft 365
- Brevo
- Email and SMS providers
- Payment processors
- Scheduling systems
- Installation management software
- Marketing and advertising platforms
- Compliance and rebate processing providers
These service providers may process personal information on our behalf and are required to maintain appropriate security measures.
12. Disclosure of Personal Information
We may disclose personal information to:
- Employees
- Contractors
- Installers
- Electricians
- Suppliers
- Manufacturers
- Warranty providers
- Compliance partners
- Government agencies
- Regulatory bodies
- Professional advisers
- Insurers
- Legal representatives
We do not sell personal information to third parties.
13. International Data Storage
Some service providers we use may store or process data outside Australia.
By providing information to us, you acknowledge that personal information may be processed in countries where our service providers operate.
We take reasonable steps to ensure appropriate privacy protections are maintained.
14. Data Security
We take reasonable steps to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Modification
- Disclosure
Security measures may include:
- Secure cloud services
- Password protection
- Access controls
- Encryption technologies
- Staff training
Despite these measures, no electronic transmission or storage system can be guaranteed completely secure.
15. Retention of Information
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Satisfy warranty requirements
- Comply with rebate and compliance programs
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or de-identified where practicable.
16. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete, or out of date.
Requests should be submitted using the contact details below.
17. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of those websites separately.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our website and become effective upon publication.
We encourage users to review this Privacy Policy periodically.
19. Contact Us
If you have any questions, concerns, requests for access, or privacy-related enquiries, please contact:
Everything Electric Pty Ltd
Website: https://e2energy.com.au
Email: sales@everythingelectric.com.au
Phone: 1300 943 605
We will respond to privacy enquiries within a reasonable timeframe.
